Because What Goes Into Your Little One Matters

Good Poshn products are consumable nutrition products.

For hygiene, safety and quality-control reasons, products that have left our controlled supply chain generally cannot be accepted back simply because you have changed your mind.

However, if something isn't right with your order, we want to hear about it and will do our best to make it right.

 

Returns for Change of Mind

We currently do not accept returns or provide refunds for change-of-mind purchases.

This includes situations where:

• You no longer want the product;
• You ordered the product by mistake;
• You do not like the flavour;
• Your child does not like the flavour;
• You changed your mind after receiving the order; or
• You purchased more than you require.

As our products are consumable, we cannot safely reintroduce returned products into our inventory.

 

When Can You Contact Us for a Return, Replacement or Refund?

Please contact us if you receive:

• A product damaged during transit;
• A leaking product;
• A product with visibly damaged packaging;
• A product with a compromised or tampered seal;
• An incorrect product;
• An incomplete order or missing item;
• A product that is expired at the time of delivery; or
• A product with a genuine suspected manufacturing defect.

We may ask you to provide photographs, videos, order details and other reasonable information to help us investigate the issue.

 

Reporting an Issue

Any issue relating to:

• Damage;
• Leakage;
• Missing items;
• Incorrect products; or
• Packaging concerns

must be reported to us within 48 hours of delivery.

Please write to:

grow@goodposhn.com

You may also contact us on:

+91 9503781387

Where possible, please include:

• Your order number;
• Clear photographs of the product and packaging;
• An unboxing video, where available;
• A description of the issue; and
• Any other relevant information.

Reports made after the applicable period may not be eligible for replacement or refund, particularly where the delay makes it difficult for us to investigate the issue.

 

Opened Products

As a general rule, products that have been:

• Opened;
• Consumed;
• Used;
• Altered; or
• Tampered with

are not eligible for return simply because the customer has changed their mind.

However, because product quality and safety are extremely important to us, we will review genuine complaints relating to:

• Unusual smell;
• Unusual appearance;
• Suspected quality issues;
• Suspected manufacturing defects; or
• Other legitimate product-quality concerns,

even where the product has been opened.

Such cases will be assessed individually.

Depending on the nature of the complaint, we may ask you to provide photographs, videos, batch details or additional information.

Please do not dispose of the product immediately if you believe there is a genuine quality or manufacturing issue, unless doing so is necessary for safety reasons or we advise you otherwise.

 

Cancellation Policy

We understand that sometimes plans change.

You may request cancellation of your order before it has been dispatched from our facility.

To request a cancellation, please contact us as soon as possible at:

Email: grow@goodposhn.com
Phone / WhatsApp: +91 9503781387

Please include your order number and the details used while placing the order to help us locate your order quickly.

Cancellation Before Dispatch

If your cancellation request is received and successfully processed before your order has been dispatched, we will cancel the order and, where payment has already been made, process the applicable refund.

For prepaid orders, refunds will generally be initiated to the original method of payment within 5–7 business days, subject to the processing timelines of your bank or payment provider.

Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled.

This is particularly important because Good Poshn products are consumable nutrition products and, once they have entered the delivery process, they cannot ordinarily be returned to our inventory for hygiene and quality-control reasons.

If there is a genuine issue with your delivered order—such as damage, leakage, an incorrect product, a missing item, compromised packaging or a suspected quality issue—please refer to the relevant sections of this Refund & Returns Policy and contact us within the applicable reporting period.

Our Right to Cancel an Order

In certain circumstances, we may need to cancel an order. This may include situations involving:

• Product unavailability;
• Pricing or technical errors;
• Payment failure;
• Suspected fraudulent or unauthorised transactions;
• Delivery restrictions;
• Incorrect or incomplete order information; or
• Circumstances beyond our reasonable control that prevent us from fulfilling the order.

Where we cancel a prepaid order after payment has been successfully received, the applicable refund will be initiated in accordance with the refund timelines stated in this Refund & Returns Policy.

 

What Happens After You Contact Us?

Once we receive your request:

1. We will review the information provided;
2. We may request additional photographs, videos or details;
3. We may investigate the issue internally and, where appropriate, with our manufacturing or logistics partners;
4. We will determine whether the request is eligible under this policy.

Good Poshn may, depending on the circumstances:

• Approve a replacement;
• Approve a refund;
• Request that the affected product be returned or made available for inspection; or
• Decline the request where the product or claim is not eligible under this policy.

 

Replacement First

Where an eligible issue is confirmed, our preferred resolution is generally to provide a replacement product, subject to availability.

A refund may be offered where:

• A replacement is unavailable;
• A replacement cannot reasonably be delivered;
• The particular circumstances make a refund more appropriate; or
• We determine that a refund is the appropriate resolution.

 

Refund Timeline

Once a refund has been approved, Good Poshn will aim to initiate the refund within 5–7 business days.

The time taken for the amount to reflect in your account may vary depending on:

• Your bank;
• Your payment provider;
• The original payment method; and
• Applicable banking or payment processing timelines.

Where possible, refunds for prepaid orders will generally be made to the original method of payment.

For COD orders, we may request appropriate bank account details or another suitable refund method.

 

Non-Eligible Returns & Refunds

Returns, replacements or refunds may not be approved where:

• The request is based solely on a change of mind;
• The product has been substantially consumed;
• The product has been intentionally damaged or misused;
• The packaging has been tampered with by the customer;
• The issue was not reported within the applicable reporting period;
• The claim cannot reasonably be verified;
• The customer provided an incorrect delivery address;
• The product was stored contrary to the storage instructions provided on the packaging; or
• The issue relates solely to individual taste or flavour preference.

Nothing in this policy is intended to limit any rights that you may have under applicable law.

 

Product Quality Concerns

If you have a genuine concern about the quality or safety of a Good Poshn product, we encourage you to contact us promptly.

Email: grow@goodposhn.com
Phone / WhatsApp: +91 9503781387
Support Hours: 10:00 AM to 7:00 PM